Terms and Conditions
These Terms and Conditions ("Terms") govern the use of and access to services ("Services") rendered through the mobile app and website of MEDICA ("MEDICA," "we," "us," or "our"). These Terms include our privacy policy, available at https://www.medica.lk/privacy-policy ("Privacy Policy"), and any guidelines, additional terms, policies, or disclaimers made available by or issued by MEDICA from time to time.
These Terms constitute a binding contract between you and MEDICA and by accessing or using the MEDICA services, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, you may not access or use the MEDICA services.
You represent that you are over 18 years of age. If you are below the age of 18, you may only use MEDICA Services if your guardian or parent has expressly agreed to these Terms on your behalf, and your guardian or parent shall be responsible and liable for your obligations arising out of these Terms.
Use of MEDICA Services
MEDICA services encompass clinical record management, virtual consultation, doctor appointment booking, and other healthcare delivery services accessible through the mobile app, website, and doctor consultation application.
- The clinical record management feature allows patients to securely store and access their electronic health records (EHRs), including medical history, prescriptions, and investigation results, for better healthcare management.
- Virtual consultation enables patients to schedule and conduct remote consultations with healthcare providers, facilitating access to medical advice and treatment without the need for in-person visits.
- Doctor appointment booking services streamline the process of scheduling appointments with healthcare providers, reducing wait times and improving access to healthcare services.
- Users agree to utilize MEDICA services responsibly and in accordance with applicable laws and regulations governing healthcare delivery and patient privacy.
- Any information provided through MEDICA services, including during virtual consultations, should be accurate and truthful to ensure the delivery of appropriate medical care.
- Patients are responsible for safeguarding their account credentials and ensuring the security of their personal health information when using MEDICA services.
- MEDICA services are intended for use by individuals seeking healthcare services and are not to be used for any unlawful or fraudulent purposes.
- MEDICA reserves the right to restrict or terminate access to its services in cases of misuse or violation of these terms and conditions.
Your Privacy
Your privacy is important to us. We will collect, use, and disclose your personal information in accordance with our Privacy Policy.
By using MEDICA services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
Medical Advice
MEDICA services are not intended to provide any medical advice, diagnosis, or treatment.
Information provided through MEDICA services is for informational purposes only and should not be considered medical advice. Always consult a qualified healthcare professional for medical advice and treatment.
Communication with Healthcare Providers – Video Consultation
MEDICA services facilitate communication between you and your healthcare providers.
- You agree to use MEDICA services responsibly and professionally when communicating with healthcare providers.
- It is your responsibility to have the necessary technical capacity, device and connectivity at the time of appointment for a successful consultation with the healthcare provider.
- Any communication with healthcare providers through MEDICA services is not intended to replace an in-person consultation with a healthcare professional.
- Users understand that remote consultations and electronic health records have inherent limitations, including the absence of physical examination and in-person interaction, which may affect the quality and scope of medical advice provided.
- Healthcare provider have the right to accept or reject the your appointment at their discretion and initiate a refund your MEDICA wallet account.
- All refunds shall be credited to the MEDICA wallet accessible from the mobile application and use for any other MEDICA Services (Please refer Refund Policy for further terms).
- Users are responsible for evaluating the relevance and applicability of the information provided through MEDICA services to their individual healthcare needs. They should exercise caution and seek clarification from healthcare providers if they have any doubts or concerns about the information received as well as MEDICA services may not support at times of emergency.
Refund Policy
Eligibility for Refunds:
Due to the instant delivery of the appointment for Medica Service, all sales are final and refunds will only be considered in the following:
- Technical issues: At the time the consultation the healthcare provider may decide a refund due. If the technical cannot be reached or occur problems during the consultation you may request the healthcare provider for a refund and the healthcare provider can decide on the refund.
- Duplicate payments for appointments due to system error.
- Change of mind before the time of consultation
Non-Eligibility for Refund:
Refunds will not be provided in the following situations:
- Change of mind after the time of appointment of Medica Service.
- Issues caused by third-party software or systems not compatible with our Service.
- Inability to use the Services due to lack of technical knowledge.
Requesting a refund:
To request a refund, please contact our customer support team at support@medica.lk before 24 hours of your appointment. Your request should include:
- Proof of purchase (order number, receipt, etc.).
- Detailed explanation of the issue.
- Any supporting documentation (screenshots, error messages, etc.).
Review Process:
Once your request is received, our team will review the information provided. We may contact you for further details if necessary. Refund decisions are made at the discretion of Medica and are based on the validity of the claim and supporting evidence.
Resolution Timeframe:
We aim to resolve all refund requests as soon as possible. We will be in touch with you within 2 business days. If your refund is approved, the amount will be credited back to your wallet in the Medica mobile application. Please note that it may take an additional 10 business days for the refund to appear on your wallet account.
Limitation of Liability
To the fullest extent permitted by law, MEDICA and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with the use of MEDICA services.
MEDICA makes no representations or warranties about the accuracy, reliability, completeness, or timeliness of the information provided through MEDICA services.
Disclaimers and Limitations
- We make no warranties or representations about the accuracy or completeness of the information on our website.
- We are not responsible for any errors or omissions on the website.
- We disclaim all liability for any damages or injuries resulting from your use of our services.
Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses resulting from your use of MEDICA services, violation of these terms, or infringement of any rights.
MEDICA reserves the right to modify or update these terms and conditions at any time without prior notice.
Your continued use of MEDICA services after any modifications to these terms constitutes acceptance of those modifications.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of England, without regard to its conflict of law provisions.
Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at info@medica.lk
Thank you for using MEDICA. We are committed to providing you with the best possible services.
